Privacy Policy

Last Updated: May 24, 2026

1. Overview

iLumber LLC ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ilumber.shop or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information: Name, email address, phone number, shipping address, and billing information provided during checkout or when contacting us.
Usage Data: Pages visited, time spent on site, referral sources, device type, browser type, and IP address collected automatically as you navigate the site.
Order Information: Products purchased, order history, cart contents, and payment transaction details (processed securely through Shopify).
Communications: Records of correspondence via email, contact forms, or customer support interactions.

3. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance your browsing experience, analyze site traffic, understand user behavior, and deliver personalized advertising.

Essential Cookies: Required for core site functionality such as cart management, checkout, and security.
Analytics Cookies: Help us understand how visitors interact with our website. We use Google Analytics to analyze traffic patterns and improve our service.
Marketing / Advertising Cookies: Used to deliver relevant ads and measure ad performance. We use the Meta Pixel (Facebook Pixel) and may use Google Ads remarketing tags.
Third-Party Cookies: Our website is built on Shopify infrastructure. Shopify and its partners may set cookies for fraud prevention, payment processing, and analytics.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

4. How We Use Your Information

To process and fulfill orders, including shipping and payment processing.
To communicate with you about orders, shipping updates, and customer service inquiries.
To improve our website, products, and customer experience through analytics and feedback.
To deliver personalized marketing, promotions, and retargeting advertisements.
To detect and prevent fraud, abuse, and security incidents.
To comply with legal obligations and enforce our terms.

5. Third-Party Services and Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers necessary to operate our business:

Shopify: Our e-commerce platform. Shopify processes order, payment, and customer data on our behalf. See Shopify's Privacy Policy.
Meta (Facebook): We use the Meta Pixel for advertising analytics and retargeting. See Meta's Privacy Policy.
Google: We use Google Analytics and Google Ads for traffic analysis and remarketing. See Google's Privacy Policy.
Shipping Carriers: We share shipping addresses with freight and parcel carriers to deliver your orders.

6. Data Security

We implement commercially reasonable security measures to protect your personal information. All payment transactions are encrypted and processed through Shopify's PCI-DSS compliant infrastructure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access, update, or delete your personal information.
Opt out of marketing communications by clicking the unsubscribe link in emails.
Request information about how your data is processed and shared.
Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise any of these rights, contact us at support@ilumber.shop.

8. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Information

Trade Name: iLumber
Email: support@ilumber.shop
Location: Miami, Florida, United States
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)