Shipping Policy

Orders are typically processed after payment is received and cleared.

Processing times may vary depending on:

• Product type
• Inventory availability
• Whether the item is custom, special order, or made to order
• Destination and freight coordination requirements

Once your order is ready for shipment, you will receive a shipping confirmation or delivery update when available.

iLumber may ship orders using parcel carriers, LTL freight, flatbed, local delivery, or other specialized transportation methods depending on the size and nature of the order.

Large, heavy, long-length, or fragile materials may require freight shipment and special handling.

We currently ship within the United States unless otherwise stated on the product page or agreed to in writing.

If you need shipping outside our standard service area, please contact us before placing your order.

Shipping charges are calculated based on factors such as:

• Order size and weight
• Product dimensions and length
• Delivery location
• Shipping method required
• Access limitations at the delivery site

Shipping rates may be shown at checkout, quoted separately, or confirmed after order review for freight-sensitive products.

If a shipping quote needs to be adjusted due to incorrect address details, limited access, special delivery requirements, or other conditions not disclosed at checkout, we may contact the customer to collect the difference before shipment.

Any delivery dates or transit times provided by iLumber are estimates only and are not guaranteed.

Delays may occur due to:

• Carrier scheduling
• Weather
• Supply chain issues
• Freight terminal congestion
• Appointment coordination
• Remote or limited-access delivery locations

iLumber is not responsible for carrier or freight delays outside its reasonable control.

For freight deliveries, the customer is responsible for ensuring that:

• The delivery address is accurate and accessible
• The site can accommodate the delivery truck
• Any required unloading arrangements are available unless liftgate or other services were specifically included
• Someone is available to receive and inspect the shipment if required

Additional charges caused by missed appointments, re-delivery, storage, address corrections, limited access, refusal, or special handling may be the customer's responsibility.

Please inspect your order carefully upon arrival.

If the shipment arrives damaged, incomplete, or with visible issues to the packaging or materials, the customer should:

• Note the damage on the delivery receipt before signing, where applicable
• Take clear photos of the packaging, pallet, labels, and affected items
• Notify iLumber as soon as possible

Failure to note visible freight damage at delivery may limit the ability to assist with carrier claims.

Once an order has been handed off to the carrier, transit is managed by the shipping provider. If a shipment is lost, delayed, or marked delivered but cannot be located, customers should contact iLumber and iLumber will make a reasonable effort to assist.

iLumber is not liable for delays, losses, or delivery issues caused by carriers, incorrect addresses provided by the customer, or circumstances beyond its control.

Customers are responsible for providing complete and accurate shipping information.

If an order is delayed, misdelivered, returned, or incurs additional charges because of incorrect or incomplete address information, the customer may be responsible for any resulting fees.

Custom, special-order, or made-to-order products may have longer lead times and may ship under separate timelines.

Unless otherwise stated in writing, estimated lead times for these items are approximate and may change based on production, sourcing, or freight conditions.

Some orders may ship in multiple shipments depending on inventory location, product type, or freight logistics. iLumber reserves the right to split shipments when necessary.

Risk of loss and title for products pass to the customer upon delivery to the shipping address or upon carrier pickup, subject to applicable law and any specific written agreement between the parties.

Any returns, exchanges, refusals, or order cancellations remain subject to iLumber's Refund Policy and Terms of Service.